VoIP.ms incident
Emergency Services - PSAP Incident Notification INC3761899
Resolved after 12 days 20 hours, affecting Voice (Emergency Services (e911)), on October 14, 2026.
_A service disruption has been identified that potentially affects you or your end users; details can be found below._ **_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 7703 - Burlington Police Department, MA FCC ID 3167 - Framingham Police Department, MA FCC ID 7788 - Milford Police Department, MA **_Impact of the issue:_** Incident Team continues to investigate. Calls destined for Burlington Police Department, MA; Framingham Police Department, MA are being answered by Milford Police Department, MA. Incident Command will continue to request hourly updates from the circuit provider(s). _We’ll continue providing updates regularly and as soon as they become available._
Affected components
Update timeline
- investigating Oct 14, 2026, 10:28 PM UTC
$1b
- identified Oct 16, 2026, 02:55 PM UTC
We are continuing to work on a fix for this incident.
- identified Oct 16, 2026, 02:58 PM UTC
_A service disruption has been identified that potentially affects you or your end users; details can be found below._ **_Geographic Area and/or PSAPs Potentially Affected:_** FCC ID 7703 - Burlington Police Department, MA FCC ID 3167 - Framingham Police Department, MA FCC ID 7788 - Milford Police Department, MA **_Impact of the issue:_** Incident Team continues to investigate. Calls destined for Burlington Police Department, MA; Framingham Police Department, MA are being answered by Milford Police Department, MA. Incident Command will continue to request hourly updates from the circuit provider(s). _We’ll continue providing updates regularly and as soon as they become available._
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