Resolved after 1 hour 14 minutes, affecting Knowledge Base Retrieval, on February 16, 2026.
The fix has been successfully deployed and the incident is now resolved. All systems are operating normally.
Affected components
Knowledge Base Retrieval
Update timeline
- investigating Feb 16, 2026, 06:55 PM UTC
Multiple users report that agents are unable to retrieve information from knowledge base sources.
- identified Feb 16, 2026, 07:42 PM UTC
We have identified the root cause of the issue and are in the process of deploying a fix.
- resolved Feb 16, 2026, 08:09 PM UTC
The fix has been successfully deployed and the incident is now resolved. All systems are operating normally.
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