Voiceflow incident

Atlas Currently Unavailable

Resolved after 8 hours 43 minutes, affecting Voiceflow Creator, on September 16, 2026.

resolved Sep 17, 2026, 05:01 AM UTC

Atlas is back up and fully operational. We identified and fixed an issue in our tool-schema generation that was breaking Atlas conversations, and verified it's working normally.

Started
Sep 16, 2026, 08:18 PM UTC
Resolved
Sep 17, 2026, 05:01 AM UTC
Duration
8h 43m
Detected by Pingoru
Sep 16, 2026, 08:18 PM UTC

Affected components

Voiceflow Creator

Update timeline

  1. investigating Sep 16, 2026, 08:18 PM UTC

    Our in-product AI copilot, Atlas, is currently unavailable. We are actively investigating the issue and will provide updates as our investigation progresses.

  2. resolved Sep 17, 2026, 05:01 AM UTC

    Atlas is back up and fully operational. We identified and fixed an issue in our tool-schema generation that was breaking Atlas conversations, and verified it's working normally.

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