VitalSource incident

Service Degradation

Resolved after 3 hours 15 minutes, affecting Bookstore, Sampling and Ecommerce Platforms, on July 20, 2026.

monitoring Jul 20, 2026, 09:12 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 20, 2026, 08:16 PM UTC
Resolved
Jul 20, 2026, 11:31 PM UTC
Duration
3h 15m
Detected by Pingoru
Jul 20, 2026, 08:16 PM UTC

Affected components

Bookstore, Sampling and Ecommerce Platforms

Update timeline

  1. investigating Jul 20, 2026, 08:16 PM UTC

    We are currently experiencing a service degradation. We are investigation.

  2. investigating Jul 20, 2026, 08:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 20, 2026, 09:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 20, 2026, 11:31 PM UTC

    This incident has been resolved.

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