Resolved after 54 minutes, affecting Order Service and Payment Service, on October 7, 2026.
This issue has been resolved. Orders with a future pickup time are now processing as expected. If you have any questions or need help, please contact [email protected]
Affected components
Update timeline
- investigating Oct 07, 2026, 01:19 PM UTC
We are aware of an issue affecting catering order fulfilment. Our engineering team is currently investigating, and we will provide an update in the next 15 minutes.
- investigating Oct 07, 2026, 01:20 PM UTC
We are continuing to investigate this issue.
- investigating Oct 07, 2026, 01:39 PM UTC
We are continuing to investigate the issue. It appears the issue is only affecting pre-auth orders. Invoice orders are going through successfully. We will provide the next update in 15 min or less.
- investigating Oct 07, 2026, 01:55 PM UTC
We are continuing to investigate the issue. We will provide another update within the next 15 minutes.
- monitoring Oct 07, 2026, 02:11 PM UTC
This issue has been resolved. Orders with a future pickup time are now processing as expected. If you have any questions or need help, please contact [email protected]
- resolved Oct 07, 2026, 02:13 PM UTC
This incident has been resolved.
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