Resolved after 33 minutes, affecting Payment Service, on October 6, 2026.
We've identified that the root cause is not related Vita Mojo. Since about 19:50 BST, a fault in Zettle's systems has stopped some tills and kiosks from connecting to Zettle. Other payment providers are not affected, and orders paid by other methods are working normally.
Affected components
Update timeline
- investigating Oct 06, 2026, 08:07 PM UTC
We are aware of an issue currently impacting some Zettle orders. Our engineering team is currently investigating, and we will provide an update in the next 15 minutes.
- investigating Oct 06, 2026, 08:21 PM UTC
We continue to investigate the issue impacting some devices using Zettle where devices fail to connect to the network and display "Network Error." Please attempt to reconnect to WiFi or use an alternate hotspot, which may alleviate the issue. We will provide another update shortly.
- investigating Oct 06, 2026, 08:39 PM UTC
Our engineering teams continue to investigate, and we're raising with Zettle to resolve the issue related to the "Network Error" on selected devices. If you continue to experience the issue related to your Zettle device, we suggest you please raise this with Zettle directly. Our guidance is to attempt to reconnect to WiFi or use an alternate hotspot, which may alleviate the issue.
- resolved Oct 06, 2026, 08:41 PM UTC
We've identified that the root cause is not related Vita Mojo. Since about 19:50 BST, a fault in Zettle's systems has stopped some tills and kiosks from connecting to Zettle. Other payment providers are not affected, and orders paid by other methods are working normally.
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