Resolved after 6 days, affecting Google Drive, on June 9, 2026.
A fix was just released in v5.7.11. It should automatically roll out to end users over the next few hours. To update manually: 1. Head to chrome://extensions/ in your browser 2. Toggle "Developer mode" on 3. Select "Update" We will continue to monitor.
Affected components
Update timeline
- investigating Jun 09, 2026, 01:39 PM UTC
We are currently investigating an issue where Virtru for Drive options are not appearing for some users.
- identified Jun 09, 2026, 05:11 PM UTC
We have identified the root cause of the behavior and are working on a fix.
- identified Jun 10, 2026, 02:57 PM UTC
We are continuing to work on a fix for this issue. We will provide another update as soon as we have one.
- monitoring Jun 11, 2026, 04:07 PM UTC
A fix was just released in v5.7.11. It should automatically roll out to end users over the next few hours. To update manually: 1. Head to chrome://extensions/ in your browser 2. Toggle "Developer mode" on 3. Select "Update" We will continue to monitor.
- resolved Jun 15, 2026, 01:46 PM UTC
This incident has been resolved.
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