Resolved after 3 hours 53 minutes, affecting Virtru Secure Reader, on September 29, 2026.
We've concluded monitoring - the issue is now considered resolved. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new
Affected components
Update timeline
- monitoring Sep 29, 2026, 03:24 PM UTC
Yesterday afternoon (September 28th,) some users accessing Secure Reader experienced a loading page that did not progress to authentication options. Our team identified the issue and put a fix in place. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new
- monitoring Sep 29, 2026, 03:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 29, 2026, 07:18 PM UTC
We've concluded monitoring - the issue is now considered resolved. Affected users should try closing all Virtru tabs, finding the original email with the Unlock Message button, and try again. Users still experiencing issues should contact Support: https://support.virtru.com/hc/en-us/requests/new
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