Virtru incident
Control Center: Delay in policy data populating in the Control Center
Resolved after 2 days 3 hours, affecting Virtru Control Center, on October 27, 2026.
The queue has mostly cleared and performance is returning to normal. We will continue to monitor the situation for the next 24 hours to ensure it is fully resolved.
Affected components
Update timeline
- identified Oct 27, 2026, 12:58 PM UTC
We've identified an issue where there is a delay in policy data populating in the Control Center. For example, if you send a Virtru encrypted email, you may not see it right away in the Control Center. No data has been lost - all policies will eventually populate in the Control Center. We are working to resolve the issue as soon as possible. We will provide another update as soon as we have one.
- monitoring Oct 27, 2026, 03:12 PM UTC
A fix has been implemented. There is still a backlog of policies that need to be processed. Users may still see delays until the backlog has cleared. We will continue to provide updates until that is complete.
- monitoring Oct 27, 2026, 06:29 PM UTC
The queue continues to clear. We will provide another update as soon as we have one.
- monitoring Oct 27, 2026, 09:53 PM UTC
The queue continues to clear, and policies are populating in Control Center. We will continue pushing policy data to Control Center until all policies are populated, and we will share another update when this is complete.
- monitoring Oct 28, 2026, 01:20 PM UTC
The queue has mostly cleared and performance is returning to normal. We will continue to monitor the situation for the next 24 hours to ensure it is fully resolved.
- resolved Oct 29, 2026, 04:09 PM UTC
The incident has been resolved. All systems have returned to normal.
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