Virtru incident
Some Users Reporting Issues Decrypting in Secure Reader
Resolved after 38 minutes, affecting Virtru Secure Reader, on February 3, 2025.
We've rolled back the release and the issue has been resolved. If any users are still reporting issues, please have them refresh the browser and try again. If issues persist, please reach out to Virtru Support ([email protected]).
Affected components
Update timeline
- identified Feb 03, 2025, 04:34 PM UTC
Some users have reported issues decrypting in the Secure Reader. The issue appears to be tied to a recent release. We are actively rolling back the release, which should resolve the issue for all impacted users. Please note, no other Virtru products are impacted. Only the Secure Reader We will provide another update as soon as possible.
- resolved Feb 03, 2025, 05:13 PM UTC
We've rolled back the release and the issue has been resolved. If any users are still reporting issues, please have them refresh the browser and try again. If issues persist, please reach out to Virtru Support ([email protected]).
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