Resolved after 4 days 2 hours, affecting Hosted Gateway, on February 21, 2025.
The incident has been resolved. All systems are functioning as normal and no further delays have been detected in the last 24 hours. If you have any additional questions or concerns, please contact us via support.virtru.com
Affected components
Update timeline
- monitoring Feb 21, 2025, 05:31 PM UTC
Hosted Gateway is currently experiencing delivery delays due to high system utilization. Virtru is increasing capacity and monitoring delivery metrics.
- identified Feb 24, 2025, 05:49 PM UTC
We are still seeing delays on emails sent through the Virtru Hosted Gateway. We are actively working on a fix for this issue and hope to deploy one soon. We will provide another update as soon as we have one.
- monitoring Feb 24, 2025, 07:46 PM UTC
A fix has been deployed. There is still a large backlog of emails that is steadily clearing out, so delays may persist a bit longer. Please not that we expect all delayed emails to be sent once the backlog is cleared. We will provide another update as soon as we have one.
- monitoring Feb 24, 2025, 08:57 PM UTC
Most of the backlog has cleared out, and performance is returning to normal. We are continuing to monitor the situation to ensure there are no additional residual delays.
- resolved Feb 25, 2025, 07:43 PM UTC
The incident has been resolved. All systems are functioning as normal and no further delays have been detected in the last 24 hours. If you have any additional questions or concerns, please contact us via support.virtru.com
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