Resolved after 1 hour 24 minutes, affecting Virtru Secure Share, on April 23, 2025.
A fix has been implemented. We are monitoring the situation to ensure the issue is fully resolved.
Affected components
Update timeline
- identified Apr 23, 2025, 03:30 PM UTC
We have identified an issue in Secure Share where users are getting a blank page on login/logout. This issue is only affecting customers who have both a custom subdomain AND have added text on the Custom Branding page. We've identified the root cause and are working to resolve it ASAP. We'll provide another update as soon as we have one.
- monitoring Apr 23, 2025, 03:59 PM UTC
A fix has been implemented. We are monitoring the situation to ensure the issue is fully resolved.
- resolved Apr 23, 2025, 04:55 PM UTC
This incident has been resolved.
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