Resolved after 15 hours 25 minutes, affecting Virtru Control Center and Virtru Secure Email Clients and 1 more, on April 23, 2025.
Everything is operational, but we are continuing to monitor the situation.
Affected components
Update timeline
- identified Apr 23, 2025, 09:56 PM UTC
We have received reports of system generated emails not delivering. This issue impacts most system generated emails (sent from virtru.com), including: - Verification emails - Activation Emails - Secure Share Emails The issue does NOT impact delivery of emails sent by Virtru customers via the Gmail Chrome Extension, Outlook Extension and Add-in, or Virtru Gateways. The issue is tied to an outage at SendGrid (https://status.sendgrid.com/). We are monitoring the situation closely and actively investigating alternatives. We'll provide another update as soon as we have one.
- monitoring Apr 23, 2025, 10:10 PM UTC
Mail sending is improving. We are closely monitoring the situation and working to ensure all systems return to normal.
- monitoring Apr 23, 2025, 10:43 PM UTC
Everything is operational, but we are continuing to monitor the situation.
- resolved Apr 24, 2025, 01:21 PM UTC
This incident has been resolved.
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