Resolved after 1 hour 48 minutes, affecting Virtru Secure Share, on May 28, 2025.
A fix has been implemented. We are continuing to monitor our systems to ensure all performance returns to normal.
Affected components
Update timeline
- investigating May 28, 2025, 06:48 PM UTC
We've observed an uptick in errors when uploading files in Secure Share. The issue does not appear to be impacting all users and files, but we are actively investigating. No other products or services are impacted. We'll provide another update as soon as we have one.
- identified May 28, 2025, 07:15 PM UTC
We're also seeing sporadic errors when decrypting Secure Share files. We are actively working to resolve the issue
- monitoring May 28, 2025, 07:41 PM UTC
A fix has been implemented. We are continuing to monitor our systems to ensure all performance returns to normal.
- resolved May 28, 2025, 08:37 PM UTC
This incident has been resolved.
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