Virtru incident
Hosted Gateway Messages not being delivered currently
Resolved after 1 day 7 hours, affecting Hosted Gateway, on May 31, 2025.
The issue is resolved and emails are flowing as expected. Please note: not all queued messages were able to process successfully. We are working to send out bounce notifications to all emails that were not successfully processed.
Affected components
Update timeline
- investigating May 31, 2025, 10:37 AM UTC
We are investigating and will update ASAP.
- identified May 31, 2025, 08:09 PM UTC
Please note: Emails are still not being delivered and are being held in a message queue. We're working to resolve this. We will continue to update as things progress.
- monitoring Jun 01, 2025, 04:51 PM UTC
We have fixed the issue, the message queue has started to resolve, we expect some delays while it empties before getting back to a fully operational state. We will update once we are at that point.
- resolved Jun 01, 2025, 06:29 PM UTC
The issue is resolved and emails are flowing as expected. Please note: not all queued messages were able to process successfully. We are working to send out bounce notifications to all emails that were not successfully processed.
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