Resolved after 10 hours 53 minutes, affecting Virtru Secure Email Clients, on August 25, 2025.
The fix has been published and Google email accounts are able to activate.
Affected components
Update timeline
- identified Aug 25, 2025, 03:41 PM UTC
We've received reports of users unable to activate Google email accounts in the Virtru for iOS app. We are actively working to resolve this issue and will provide another update as soon as possible. No other products or types of accounts are impacted at this time.
- identified Aug 25, 2025, 05:57 PM UTC
We are continuing to work on a fix for this issue. We will provide another update as soon as we have one.
- identified Aug 25, 2025, 09:16 PM UTC
We've deployed a potential fix and are awaiting Google approval. We are doing everything we can to get the approval expedited. We will provide another update by tomorrow morning (Tuesday, August 26th) unless we have one sooner.
- monitoring Aug 26, 2025, 01:21 AM UTC
The fix has been published and Google email accounts are able to activate.
- resolved Aug 26, 2025, 02:35 AM UTC
This incident has been resolved.
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