Resolved after 541 days 18 hours, affecting Enviso pay, on April 21, 2025.
Dear customer, On April 21 at 18:50 CET, we experienced service instability in our Enviso-Pay component, caused by an outage at our payment provider, Adyen. According to initial reports, the disruption was due to a DDoS attack targeting Adyen. This affected the communication between our systems and their payment infrastructure. We observed two distinct waves of downtime: First incident: 18:50 – 19:39 CET (49 minutes) Second incident: 20:36 – 20:45 CET (9 minutes) In the meantime, Adyen has published an article with further details on the incident: https://www.adyen.com/knowledge-hub/mitigating-a-ddos-april-2025 Our goal is to further strengthen our systems and enhance our collaboration to minimize the impact of such incidents in the future. Team Vintia
Affected components
Update timeline
- investigating Apr 21, 2025, 05:31 PM UTC
We’re currently investigating an issue causing an elevated error rate. Our partner is actively working on a fix, and we’ll provide another update shortly. Partner Status Page (Adyen): https://status.adyen.com/
- monitoring Apr 21, 2025, 05:48 PM UTC
Our partner’s services are recovering. We’re continuing to monitor the situation closely. Partner Status Page (Adyen): https://status.adyen.com/
- investigating Apr 22, 2025, 02:02 AM UTC
Our partner has confirmed that the service instabilities have been fully resolved. We’ll share a detailed post-mortem soon. Partner Status Page (Adyen): https://status.adyen.com/
- investigating Apr 22, 2025, 09:33 AM UTC
Dear customer, On April 21 at 18:50 CET, we experienced service instability in our Enviso-Pay component, caused by an outage at our payment provider, Adyen. According to initial reports, the disruption was due to a DDoS attack targeting Adyen. This affected the communication between our systems and their payment infrastructure. We observed two distinct waves of downtime: First incident: 18:50 – 19:39 CET (49 minutes) Second incident: 20:36 – 20:45 CET (9 minutes) In the meantime, Adyen has published an article with further details on the incident: https://www.adyen.com/knowledge-hub/mitigating-a-ddos-april-2025 Our goal is to further strengthen our systems and enhance our collaboration to minimize the impact of such incidents in the future. Team Vintia
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