Vintia Outage History

Started Sep 15, 2026, 06:33 AM UTC· resolved Sep 15, 2026, 07:04 AM UTC

1. investigating Sep 15, 2026, 06:51 AM UTC

   We are currently experiencing a disruption on ticketing widget. Our team is working to identify the root cause and implement a solution as soon as possible. We’ll share another update shortly.

2. investigating Sep 15, 2026, 07:03 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 15, 2026, 07:10 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 15, 2026, 07:53 AM UTC

   The incident has been resolved.

5. investigating Sep 15, 2026, 10:51 AM UTC

   Dear customer, On September 15th, from 8:33 till 9:04 CEST, we experienced a disruption affecting our ticketing sales flow. The incident was caused by a data migration that resulted in a compatibility issue between the updated data and the version of our forms service running in production. As a result, ticketing widget sales and backoffice sales (via the sales app) were unavailable. Direct-selling customers were only impacted when using form fields. To prevent similar issues in the future, we are reviewing our migration processes and reinforcing our monitoring. We appreciate your understanding and thank you for your continued trust. Team Vintia

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Started Jul 03, 2026, 08:31 AM UTC· resolved Jul 07, 2026, 12:35 PM UTC

1. investigating Jul 03, 2026, 08:31 AM UTC

   Dear customer, We currently experience an issue on the level of the Enviso Widget. We are working towards a quick resolution. Our apologies for any inconvenience this may have caused you. Team Vintia

2. resolved Jul 03, 2026, 08:40 AM UTC

   Dear customer, The Enviso widget is up and running again, the issue has been patched. Thank you for you patience and understanding. Team Vintia

3. investigating Jul 07, 2026, 12:35 PM UTC

   Incident Date: July 3th, 2026 Incident Time: 08:05 UTC - 08:40 UTC Impact: Ticketing widget unreachable Dear customer, We would like to provide a clarification regarding the incident reported on July the 3th between 08:05 and 08:40 UTC. The disruption was caused by an issue introduced during a backend update, which resulted in an unexpected compatibility problem between internal services. We are currently improving our monitoring and reviewing the deployment process to ensure compatibility while rolling out production updates. We appreciate your understanding and thank you for your continued trust. Team Vintia

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Started Apr 19, 2026, 08:50 PM UTC· resolved Apr 20, 2026, 03:25 PM UTC

No vendor updates were posted for this incident.

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Started Mar 20, 2026, 11:10 AM UTC· resolved Mar 20, 2026, 02:14 PM UTC

1. resolved Mar 20, 2026, 02:14 PM UTC

   Dear customer, Today from 12:10 till 13:02 we experienced unexpected load on our system. This caused a period of degraded performance, mainly during the following time frames: 12:13 - 12:15 CET (2min) 12:22 - 12:36 CET (14min) 12u45 - 12u47 CET (2min) To help prevent similar issues in the future, we will strengthen our database layer, traffic protection and improve our automated test suite. We appreciate your understanding and thank you for your continued trust. Team Vintia

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Started Feb 21, 2026, 08:00 AM UTC· resolved Feb 23, 2026, 01:37 PM UTC

1. investigating Feb 21, 2026, 01:04 PM UTC

   We would like to inform you that we had experienced a temporary issue with our email delivery system between February 21, 2026 08:00 UTC to February 21, 2026 10:00 UTC As a result, some emails may not have reached customer inbox during that period. The issue has been identified and fully resolved. We are also continuously optimizing our monitoring systems to help prevent similar issues in the future and ensure more reliable communication. We sincerely apologize for the inconvenience and appreciate your patience.

2. investigating Feb 21, 2026, 02:04 PM UTC

   We are currently working on a solution to retrigger all failed email deliveries. We will keep you posted once the process is completed.

3. investigating Feb 21, 2026, 06:05 PM UTC

   Following our previous communication regarding the temporary email delivery issue, we would like to inform you that we have now successfully resent all previously failed email deliveries. We appreciate your patience and understanding.

4. investigating Feb 23, 2026, 01:37 PM UTC

   Dear customer, We would like to provide a clarification regarding the incident reported on Saturday the 21st between 09:00 and 11:00 CET. During this timeframe, we observed what appeared to be a temporary issue within our email delivery system. As a precaution, and based on the information available at the time, our on-call engineers acted quickly to minimize any potential impact. To ensure that no communication was lost, all emails sent during the affected period were retriggered. Following a more detailed technical analysis, we have now confirmed that there wasn’t any disruption and all emails were delivered successfully. The issue was limited to an internal monitoring address that was bouncing messages. We are currently improving our monitoring and alerting processes to prevent similar situations in the future. We appreciate your understanding and thank you for your continued trust. Team Vintia

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Started Nov 26, 2025, 07:28 AM UTC· resolved Nov 27, 2025, 03:04 PM UTC

1. investigating Nov 26, 2025, 09:01 AM UTC

   We are currently experiencing an issue while signing in on Enviso application. Our team is working on a solution and we’ll share another update shortly.

2. monitoring Nov 26, 2025, 09:24 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 26, 2025, 09:56 AM UTC

   The incident has been resolved.

4. investigating Nov 27, 2025, 03:04 PM UTC

   Dear customer, On November 26th, from 08:28 till 10:03 CEST, we experienced sign-in issues on our Enviso Platform. The incident was caused by a faulty migration of configuration data in our database. As a result, the sign-in functionality was no longer working. To prevent similar issues in the future, we are reviewing our continuous deployment pipeline configuration to ensure greater reliability. We can confirm there was no impact on API authentication, the ticketing widget, the sales flow, or other operational processes. We sincerely apologize for the inconvenience and appreciate your understanding as we continue to strengthen our platform. Team Vintia

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Started Apr 21, 2025, 04:50 PM UTC· resolved Oct 15, 2026, 11:44 AM UTC

1. investigating Apr 21, 2025, 05:31 PM UTC

   We’re currently investigating an issue causing an elevated error rate. Our partner is actively working on a fix, and we’ll provide another update shortly. Partner Status Page (Adyen): https://status.adyen.com/

2. monitoring Apr 21, 2025, 05:48 PM UTC

   Our partner’s services are recovering. We’re continuing to monitor the situation closely. Partner Status Page (Adyen): https://status.adyen.com/

3. investigating Apr 22, 2025, 02:02 AM UTC

   Our partner has confirmed that the service instabilities have been fully resolved. We’ll share a detailed post-mortem soon. Partner Status Page (Adyen): https://status.adyen.com/

4. investigating Apr 22, 2025, 09:33 AM UTC

   Dear customer, On April 21 at 18:50 CET, we experienced service instability in our Enviso-Pay component, caused by an outage at our payment provider, Adyen. According to initial reports, the disruption was due to a DDoS attack targeting Adyen. This affected the communication between our systems and their payment infrastructure. We observed two distinct waves of downtime: First incident: 18:50 – 19:39 CET (49 minutes) Second incident: 20:36 – 20:45 CET (9 minutes) In the meantime, Adyen has published an article with further details on the incident: https://www.adyen.com/knowledge-hub/mitigating-a-ddos-april-2025 Our goal is to further strengthen our systems and enhance our collaboration to minimize the impact of such incidents in the future. Team Vintia

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Started Jan 13, 2025, 07:30 AM UTC· resolved Sep 22, 2026, 10:03 AM UTC

1. investigating Jan 13, 2025, 07:59 AM UTC

   This morning, we experienced a disruption. Our team identified the root cause and implemented a fix. We are actively monitoring the solution to ensure continued stability and prevent further issues. A detailed post-mortem will be provided soon.

2. investigating Jan 16, 2025, 12:06 PM UTC

   Dear customer, On January 13, starting at 8:30 CET, we experienced an outage in our ticketing widget flow due to service instability. The issue was resolved within 15 minutes by reverting the affected service to a previous version. To prevent similar incidents, we are enhancing our automated testing systems to better detect and address such scenarios in the future. Additionally, we are exploring the possibility of automatically rolling back services during faulty deployments. We sincerely apologize for any inconvenience this may have caused and thank you for your understanding as we continue to improve our systems. Team Vintia

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