Vindicia incident
Batch Billing Processing Delays - Tuesday, March 18th, 2025
Resolved after 1 day 1 hour, on March 18, 2025.
We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.
Update timeline
- investigating Mar 18, 2025, 10:23 PM UTC
We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- investigating Mar 18, 2025, 10:43 PM UTC
We are continuing to investigate this issue.
- identified Mar 19, 2025, 06:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 19, 2025, 07:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2025, 11:53 PM UTC
We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.
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