Vindicia incident
Production: Email OTP Delivery Failure – Vindicia Portal 2
Resolved after 44 minutes, affecting Portal, on August 8, 2025.
We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2. As a workaround, users can still log in using Authenticator apps. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
Affected components
Update timeline
- investigating Aug 08, 2025, 10:36 AM UTC
We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2. As a workaround, users can still log in using Authenticator apps. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- resolved Aug 08, 2025, 11:21 AM UTC
This incident has been resolved.
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