Vetspire incident
Unable to Close Hospital Chat and Navigate to Another Page
Resolved after 2 days 22 hours, on June 9, 2026.
The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.
Update timeline
- investigating Jun 09, 2026, 07:15 PM UTC
We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.
- identified Jun 09, 2026, 10:13 PM UTC
We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: vetspire.com/schedule?view=day&openNav=Chat Updated URL: vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.
- identified Jun 11, 2026, 11:10 AM UTC
The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.
- resolved Jun 12, 2026, 05:21 PM UTC
This incident has been resolved.
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