Vetspire incident

Idexx WebPACS integration now requiring a test to be selected/inputted where previously not required

Resolved after 4 hours 43 minutes, on August 19, 2026.

monitoring Aug 19, 2026, 04:26 PM UTC

We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

Update timeline

investigating Aug 19, 2026, 02:12 PM UTC

We are currently investigating an issue with the IDEXX WebPACS integration, ordering imaging via the integration now unexpectedly requires a specific test to be selected or entered before proceeding. Our engineering team is actively looking into the cause to restore standard functionality. We will provide updates as soon as more information becomes available.
monitoring Aug 19, 2026, 04:26 PM UTC

We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.
resolved Aug 19, 2026, 06:55 PM UTC

This incident has been resolved.

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