We're currently seeing a partial outage impacting Vetspire Support, which runs on Freshdesk and Microsoft services.

Update timeline

1. investigating Jul 16, 2025, 02:24 PM UTC

   Here’s what we know so far: • Some users are experiencing issues with ticket submissions and email replies • Access to the support portal may be intermittent or unavailable • We're actively working to understand the impact. What this means for you: • There may be delays in response times or missing tickets We’ll keep you updated every 60-90 minutes (or sooner if there’s progress). Appreciate your patience while we work through this!

2. identified Jul 16, 2025, 04:12 PM UTC

   Good news — the issue appears to be identified and under control by our service providers (Freshdesk + Microsoft). Here’s what we’re seeing: • The backlog of incoming and outgoing messages is actively shrinking • Response times are steadily improving • No action needed — previously delayed messages are processing automatically We’ll continue to monitor and will post a final update once everything is fully resolved. Thanks again for your patience

3. monitoring Jul 16, 2025, 06:42 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Jul 16, 2025, 06:42 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Jul 17, 2025, 01:17 AM UTC

   This incident has been resolved.