Resolved after 20 hours 25 minutes, affecting Viewing Station, on August 21, 2026.
We identified an issue affecting Viewing Stations with a non-English locale set. We’ve since shipped a new version, that resolves it. Symptom: affected customers most likely saw a black screen on their VX. What we’ve done: went through the list of affected devices, manually updated the ones we could, and verified they’re back to a healthy, streaming state.
Affected components
Update timeline
- investigating Aug 21, 2026, 03:01 AM UTC
Our engineers are investigating an issue causing a small subset of viewing stations to be offline.
- investigating Aug 21, 2026, 04:12 AM UTC
Our engineers are continuing to work on this issue with high priority. If you have an affected Viewing Station please leave it online so that an update can applied when available.
- resolved Aug 21, 2026, 11:27 PM UTC
We identified an issue affecting Viewing Stations with a non-English locale set. We’ve since shipped a new version, that resolves it. Symptom: affected customers most likely saw a black screen on their VX. What we’ve done: went through the list of affected devices, manually updated the ones we could, and verified they’re back to a healthy, streaming state.
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