Verkada incident

Issues with Intercom connectivity for calls and talkdown

Resolved after 3 hours 32 minutes, affecting Intercom, on October 20, 2025.

monitoring Oct 20, 2025, 12:15 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 20, 2025, 09:46 AM UTC
Resolved
Oct 20, 2025, 01:19 PM UTC
Duration
3h 32m
Detected by Pingoru
Oct 20, 2025, 09:46 AM UTC

Affected components

Intercom

Update timeline

  1. investigating Oct 20, 2025, 09:46 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 20, 2025, 12:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 01:19 PM UTC

    This incident has been resolved.

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