Verkada incident
Verkada Command having loading issues for customers on the East Coast
Resolved after 6 hours 59 minutes, on October 20, 2025.
We have identified an issue with our 3rd party cloud provider that is causing some users, particularly on the east coast of the U.S. to be unable to load Verkada Command, resulting in 503 error. We have been informed that our provider has implemented a fix, but that some services in the region remain degraded. We have observed that refreshing the page eventually works, and recommend that users experiencing this issue attempt to refresh the page first. We apologize for the inconvenience, and appreciate your patience while we work through this issue with our cloud provider.
Update timeline
- identified Oct 20, 2025, 04:12 PM UTC
We have identified an issue with our 3rd party cloud provider that is causing some users, particularly on the east coast of the U.S. to be unable to load Verkada Command, resulting in 503 error. We have been informed that our provider has implemented a fix, but that some services in the region remain degraded. We have observed that refreshing the page eventually works, and recommend that users experiencing this issue attempt to refresh the page first. We apologize for the inconvenience, and appreciate your patience while we work through this issue with our cloud provider.
- resolved Oct 20, 2025, 11:11 PM UTC
This incident has been resolved.
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