Verkada incident

Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage

Resolved after 4 hours 15 minutes, affecting Alarms, on October 20, 2025.

identified Oct 20, 2025, 06:58 PM UTC

We are seeing Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage. Alarm calls from agents will still be made via a different phone number Our team is actively monitoring the situation and we’ll provide updates as soon as the issue is resolved.

Started: Oct 20, 2025, 06:58 PM UTC
Resolved: Oct 20, 2025, 11:13 PM UTC
Duration: 4h 15m
Detected by Pingoru: Oct 20, 2025, 06:58 PM UTC

Affected components

Alarms

Update timeline

identified Oct 20, 2025, 06:58 PM UTC

We are seeing Intermittent Alarm SMS and Alarm calling failures due to our carrier partner outage. Alarm calls from agents will still be made via a different phone number Our team is actively monitoring the situation and we’ll provide updates as soon as the issue is resolved.
resolved Oct 20, 2025, 11:13 PM UTC

This incident has been resolved.

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