Resolved after 8 days, affecting Cellular Gateway, on October 13, 2025.
We are currently experiencing a carrier network outage that is causing a subset of devices that use the Verkada SIM to intermittently go offline. This affects devices using Verkada SIM cards and devices with third-party SIMs that have switched over to their backup Verkada SIM. Both Verkada and our cellular carrier partners are actively investigating the issue.
Affected components
Update timeline
- investigating Oct 17, 2025, 05:10 PM UTC
We are currently experiencing a carrier-related outage affecting a subset of cellular devices using SIMs with the ICCID prefix 89357*. Our cellular partners are actively investigating the issue, and we’ll share updates as soon as more information becomes available.
- investigating Oct 17, 2025, 07:32 PM UTC
We are currently experiencing a carrier network outage that is causing a subset of devices that use the Verkada SIM to intermittently go offline. This affects devices using Verkada SIM cards and devices with third-party SIMs that have switched over to their backup Verkada SIM. Both Verkada and our cellular carrier partners are actively investigating the issue.
- resolved Oct 21, 2025, 03:13 PM UTC
This incident has been resolved.
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