Resolved after 1 hour 42 minutes, affecting Alarms and Intercom and 1 more, on March 31, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
AlarmsIntercomCellular Gateway
Update timeline
- investigating Mar 31, 2026, 09:28 PM UTC
We are investigating devices falsely reporting as offline in Command, this is affecting multiple product lines including cameras, intercoms and alarms. We are also aware camera firmware updates are failing.
- investigating Mar 31, 2026, 10:25 PM UTC
We are continuing to investigate this issue.
- identified Mar 31, 2026, 10:25 PM UTC
We are working on mitigating the issue, we have restored camera firmware upgrade functionality.
- monitoring Mar 31, 2026, 10:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2026, 11:10 PM UTC
This incident has been resolved.
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