Verkada incident

Some devices are unable to upgrade firmware

Resolved after 4 hours 11 minutes, affecting Device Claiming, on April 1, 2026.

resolved Apr 02, 2026, 01:03 AM UTC

We have resolved an issue with delayed device upgrades caused by an infrastructure resource bottleneck. Devices should continue to process firmware upgrades on their regular schedule.

Started
Apr 01, 2026, 08:51 PM UTC
Resolved
Apr 02, 2026, 01:03 AM UTC
Duration
4h 11m
Detected by Pingoru
Apr 01, 2026, 08:51 PM UTC

Affected components

Device Claiming

Update timeline

  1. investigating Apr 01, 2026, 08:51 PM UTC

    We are currently investigating issues with our over-the-air (OTA) firmware upgrade system. Your devices will still function normally while we resolve these issues.

  2. resolved Apr 02, 2026, 01:03 AM UTC

    We have resolved an issue with delayed device upgrades caused by an infrastructure resource bottleneck. Devices should continue to process firmware upgrades on their regular schedule.

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