Resolved after 12 hours 25 minutes, affecting Venice App and Venice API, on June 5, 2025.
Venice's Outerface service which provides our API layer for the app has been experiencing periods of instability. These are manifesting as errors in the app experience (key loading screen stuck on a loop and "Failed to fetch (outerface.venice.ai)" errors). For API users, these may result in responses returning as a 503 status code. We are actively working on a resolution.
Affected components
Update timeline
- identified Jun 05, 2025, 03:45 PM UTC
Venice's Outerface service which provides our API layer for the app has been experiencing periods of instability. These are manifesting as errors in the app experience (key loading screen stuck on a loop and "Failed to fetch (outerface.venice.ai)" errors). For API users, these may result in responses returning as a 503 status code. We are actively working on a resolution.
- resolved Jun 06, 2025, 04:10 AM UTC
This issue has been resolved and error rates are now back to normal levels.
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