Venice incident
Our crypto API provider is currently experience an outage related to ongoing issues with their cloud provider (AWS). The site appears functioning but some
Resolved after 6 hours 40 minutes, affecting Venice App and Venice API, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 20, 2025, 05:06 PM UTC
Our crypto API provider is currently experience an outage related to ongoing issues with their cloud provider which is affecting a range of internet services outside of Venice. Crypto related operations may be degraded or non functional.
- investigating Oct 20, 2025, 06:08 PM UTC
The situation has improved significantly but will leave this incident open as we are still seeing occasional errors
- investigating Oct 20, 2025, 07:43 PM UTC
In addition to issues with our crypto API provider, our database has been having issues and is causing failures with our API and slower App performance. Again, these issues are related to a major cloud incident that is affecting a wide range of internet services outside of Venice.
- monitoring Oct 20, 2025, 11:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 11:47 PM UTC
This incident has been resolved.
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