Resolved after 2 hours 26 minutes, affecting Venice App and Venice API, on February 19, 2026.
We will continue to monitor as the provider fix rolls out.
Affected components
Update timeline
- investigating Feb 19, 2026, 04:42 PM UTC
We are tracking an issue with a major internet infrastructure provider that may be the causing Venice as well as other sites not to respond in a timely fashion.
- identified Feb 19, 2026, 04:43 PM UTC
We have been informed that a fix is rolling out and the situation is improving rapidly
- monitoring Feb 19, 2026, 04:55 PM UTC
The provider has confirmed a fix and everything is operational.
- identified Feb 19, 2026, 05:14 PM UTC
We are receiving occasional reports that some users still cannot log in. We will continue to monitor as the provider fix rolls out.
- monitoring Feb 19, 2026, 06:12 PM UTC
We will continue to monitor as the provider fix rolls out.
- resolved Feb 19, 2026, 07:08 PM UTC
This incident has been resolved.
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