Resolved after 2 days 4 hours, on August 6, 2026.
We are still monitoring this incident, we still have some lag to catch up on, and we will post an update when are fully recovered.
Update timeline
- identified Aug 06, 2026, 02:45 AM UTC
We’re looking into an issue where Entities (products, sales and inventory and customers) are displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
- monitoring Aug 06, 2026, 03:39 AM UTC
We have identified the root cause and now we are working on the recovering. We will post an update once the delay is over. Thank you for your patience.
- monitoring Aug 06, 2026, 09:51 PM UTC
We are still monitoring this incident, we still have some lag to catch up on, and we will post an update when are fully recovered.
- resolved Aug 08, 2026, 07:16 AM UTC
This incident has been resolved
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