Vend incident
Lightspeed K-series: App becomes unresponsive after screen off post-payment confirmation
Resolved after 23 hours 33 minutes, on June 17, 2026.
We have released a fix for this issue in version 26.24.1. Please update your Lightspeed K-Series app through the App Store to resolve the problem.
Update timeline
- investigating Jun 17, 2026, 07:48 AM UTC
We are currently investigating an issue where the Lightspeed K-Series app becomes unresponsive on iOS devices when the iPhone is locked (screen turned off) after a payment has successfully completed. Workaround: Force-close and restart the app to restore functionality.
- identified Jun 17, 2026, 03:34 PM UTC
Update: We have successfully identified the issue. We are working to deploy a fix and expect version 26.24.1 to be available on the App Store as soon as possible.
- resolved Jun 18, 2026, 07:22 AM UTC
We have released a fix for this issue in version 26.24.1. Please update your Lightspeed K-Series app through the App Store to resolve the problem.
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