Resolved after 1 hour 19 minutes, on March 30, 2026.
The third-party partner has resolved the issue. Transactions are now being processed normally.
Update timeline
- investigating Mar 30, 2026, 10:40 AM UTC
We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.
- resolved Mar 30, 2026, 11:59 AM UTC
The third-party partner has resolved the issue. Transactions are now being processed normally.
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