Vend incident
O-Series: Insights Custom reports are not loading for some users
Resolved after 2 hours 16 minutes, on April 1, 2026.
Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.
Update timeline
- investigating Apr 01, 2026, 01:10 AM UTC
Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix. We will post another update once we have a clearer timeline for resolution.
- identified Apr 01, 2026, 02:32 AM UTC
Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.
- resolved Apr 01, 2026, 03:26 AM UTC
This incident is now resolved.
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