Vend incident

K-Series local payment processing degraded

Resolved after 35 minutes, on September 25, 2026.

monitoring Sep 25, 2026, 03:59 PM UTC

Hospitality K-Series payment processing has recovered after some local devices reported an “Unable to access payment method” error. We are monitoring the service.

Started
Sep 25, 2026, 03:45 PM UTC
Resolved
Sep 25, 2026, 04:20 PM UTC
Duration
35m
Detected by Pingoru
Sep 25, 2026, 03:45 PM UTC

Update timeline

  1. investigating Sep 25, 2026, 03:45 PM UTC

    Hospitality K-Series payment processing experienced degradation, with some local devices reporting an “Unable to access payment method” error.

  2. investigating Sep 25, 2026, 03:46 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 25, 2026, 03:59 PM UTC

    Hospitality K-Series payment processing has recovered after some local devices reported an “Unable to access payment method” error. We are monitoring the service.

  4. resolved Sep 25, 2026, 04:20 PM UTC

    This incident has been resolved

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