Resolved after 1 hour 25 minutes, on September 25, 2026.
We are continuing to monitor for any further issues.
Update timeline
- identified Sep 25, 2026, 01:42 PM UTC
We are aware of an ongoing issue utilizing NuORDER Brand portals at this time. Our Engineering team is actively working to resolve the problem as quickly as possible. This page will be updated as soon as service is restored, we apologize for the inconvenience.
- identified Sep 25, 2026, 02:07 PM UTC
Our Engineering team has identified the issue affecting the NuORDER Brand platform and service is currently being restored. Some users may still be impacted as this process in ongoing.
- monitoring Sep 25, 2026, 02:37 PM UTC
Service has been fully restored and our Engineering team continues to monitor platform health to immediately respond in the event of any further performance degradation
- monitoring Sep 25, 2026, 02:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 25, 2026, 03:07 PM UTC
This incident has been resolved.
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