Resolved after 31 minutes, on May 4, 2026.
We have implemented a fix and will continue to monitor the situation.
Update timeline
- investigating May 04, 2026, 02:26 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
- identified May 04, 2026, 02:28 PM UTC
We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
- monitoring May 04, 2026, 02:33 PM UTC
We have implemented a fix and will continue to monitor the situation.
- resolved May 04, 2026, 02:58 PM UTC
This incident has been resolved.
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