Vena Solutions incident
Issue Under Investigation – Vena Desktop Add-in
Resolved after 10 hours 58 minutes, affecting US1 and US2 and 1 more, on December 17, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Dec 17, 2025, 03:43 PM UTC
We are currently investigating an issue affecting the latest version of the Vena Desktop Add-in where users with Excel set to non-English language are missing MDR mapping data in their templates. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.
- identified Dec 17, 2025, 06:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 18, 2025, 02:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2025, 02:41 AM UTC
This incident has been resolved.
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