Resolved after 56 minutes, affecting VanillaSoft VoIP/SMS, on August 26, 2026.
The issues relating to failing to establish calls and outbound dialing are now resolved. We apologize for the inconvenience this outage has caused and thank you for your patience and understanding.
Affected components
Update timeline
- investigating Aug 26, 2026, 02:44 PM UTC
We are currently investigating reports that some clients are experiencing Failed to Establish calls, or issues placing outbound calls. Our engineers are looking into this and working on resolving this quickly. We apologize for the inconvenience and appreciate your patience while we working on a resolution.
- monitoring Aug 26, 2026, 03:10 PM UTC
Our engineers have confirmed that outbound dialing service issues have been resolved. We will continue to monitor for stability
- resolved Aug 26, 2026, 03:40 PM UTC
The issues relating to failing to establish calls and outbound dialing are now resolved. We apologize for the inconvenience this outage has caused and thank you for your patience and understanding.
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