Resolved after 34 minutes, affecting VanillaSoft Web Application, on September 2, 2026.
The previously reported errors and latency affecting some VanillaSoft customers have now been fully resolved. Our Engineering team has confirmed that CRM functionality and system performance have returned to normal. We appreciate your patience and understanding while our team worked to resolve this issue.
Affected components
Update timeline
- investigating Sep 02, 2026, 07:28 PM UTC
We are currently investigating reports that some VanillaSoft customers may be experiencing errors or increased latency while using the CRM. Our Engineering team is actively investigating to determine the underlying cause and assess the scope of impact. We will provide additional updates as more information becomes available.
- monitoring Sep 02, 2026, 07:42 PM UTC
The previously reported errors and latency affecting some VanillaSoft customers have been resolved, and normal CRM functionality has been restored. Our engineering team has confirmed that services are operating normally. We are continuing to closely monitor system performance to ensure stability. We appreciate your patience while our team worked to address this issue.
- resolved Sep 02, 2026, 08:02 PM UTC
The previously reported errors and latency affecting some VanillaSoft customers have now been fully resolved. Our Engineering team has confirmed that CRM functionality and system performance have returned to normal. We appreciate your patience and understanding while our team worked to resolve this issue.
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