VanillaSoft incident
Some Clients unable to log into the VoIP Portal/Unable to place or receive calls
Resolved after 19 minutes, affecting VanillaSoft VoIP/SMS, on November 13, 2024.
Our VoIP engineers are now confirming that the Portal is operational and that calls are being placed and received without any issues. Again, we apologize for the inconvenience and thank you all for your patience and understanding. If you require any further assistance, please contact our customer support team.
Affected components
Update timeline
- investigating Nov 13, 2024, 12:13 AM UTC
We have received reports that some clients are unable to log into the VoIP Portal, unable to place or receive calls. Our VoIP engineers are currently investigating. We apologize for the inconvenience and thank you for your patience.
- monitoring Nov 13, 2024, 12:19 AM UTC
We have received an update from our VoIP engineers that the VoIP Portal is functional and calls are coming in. If you are still experiencing any issues, please contact the customer support team.
- resolved Nov 13, 2024, 12:32 AM UTC
Our VoIP engineers are now confirming that the Portal is operational and that calls are being placed and received without any issues. Again, we apologize for the inconvenience and thank you all for your patience and understanding. If you require any further assistance, please contact our customer support team.
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