VanillaSoft incident
Clarity Portal, Call Recording and API Related Services Impacted
Resolved after 1 hour 59 minutes, affecting VanillaSoft VoIP/SMS, on January 23, 2025.
We received confirmation that all service are now operational. If you continue to experience issues, please contact our customer support team. Thank you
Affected components
Update timeline
- investigating Jan 23, 2025, 10:39 PM UTC
Our VoIP engineers are currently investigating an issue with Oracle Cloud affecting some of our Clarity services since around 4:20 PM EST (21:20 GMT). Some inbound and outbound calls may be impacted as a result of this outage. Some may also be experiencing "Failed to Establish" when attempting to place an outbound call. Our Engineering Team is currently working with the provider to bring the services back online.
- investigating Jan 23, 2025, 10:42 PM UTC
The VoIP engineers are still working on these issues. Click to Dial may be impacted; however, manual inbound and outbound dialing should still be working. We will continue to update as they become available. Thank you for your patience and understanding.
- investigating Jan 24, 2025, 12:16 AM UTC
Our engineers are still working towards a resolution with Oracle Cloud. We will continue to keep you updated. We apologize for any inconvenience this may cause.
- resolved Jan 24, 2025, 12:38 AM UTC
We received confirmation that all service are now operational. If you continue to experience issues, please contact our customer support team. Thank you
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