Resolved after 2 hours 22 minutes, affecting VanillaSoft VoIP/SMS, on August 20, 2025.
The inbound and outbound dialing issues are now resolved. Thank you. Should you experience any further issues, please contact our Customer Support Team.
Affected components
Update timeline
- monitoring Aug 20, 2025, 04:47 PM UTC
Our engineers confirm a fix has been deployed. Although we have seen significant improvements, some, clients may still be experiencing intermittent issues including call failed to establish errors, dead air and call drops. The entire team is working on these issues and treating this as a high priority. Please continue to engage our customer support team. Thank you
- monitoring Aug 20, 2025, 06:40 PM UTC
Our engineers have implemented additional measures to bring us to resolution. Calls are working both inbound and outbound, please contact support if you continue to experience issues. We are continuing to monitor the situation closely.
- resolved Aug 20, 2025, 07:09 PM UTC
The inbound and outbound dialing issues are now resolved. Thank you. Should you experience any further issues, please contact our Customer Support Team.
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