Resolved after 2 hours 34 minutes, affecting VanillaSoft VoIP/SMS, on August 21, 2025.
The dialing issue has now been fully resolved. All systems are operating normally. If you experience any further issues, please contact our Customer Support team: Phone: 972-200-0179, option 2 Email: [email protected] Live Chat: Available via the Support Portal We appreciate your patience while we worked to restore service.
Affected components
Update timeline
- investigating Aug 21, 2025, 04:09 PM UTC
We are currently investigating reports that outbound calls are failing to establish. Some clients are experiencing dead air when attempting to place calls. Our engineering team is actively engaged and investigating the root cause. We will provide updates as more information becomes available. Please visit our status page at https://status.vanillasoft.com/ for up-to-date information.
- identified Aug 21, 2025, 04:26 PM UTC
Our engineers have identified the issue and are currently deploying and testing a fix. We will continue to monitor closely and provide updates as soon as we have confirmation of stability.
- identified Aug 21, 2025, 04:52 PM UTC
Our VoIP engineers are continuing to work on a resolution. We will continue to monitor closely and provide updates as soon as we have confirmation of stability. Thank you for your patience and understanding.
- identified Aug 21, 2025, 05:15 PM UTC
Our VoIP engineers are still working to fully restore calling. A configuration change is being prepared that is expected to improve stability, with resolution estimated within the next hour. We’ll share another update once we’ve confirmed results.For more information or to be kept up to date, please visit our status page: https://status.vanillasoft.com/
- monitoring Aug 21, 2025, 06:43 PM UTC
The dialing issue has now been fully resolved. All systems are operating normally. If you experience any further issues, please contact our Customer Support team: Phone: 972-200-0179, option 2 Email: [email protected] Live Chat: Available via the Support Portal We appreciate your patience while we worked to restore service.
- resolved Aug 21, 2025, 06:44 PM UTC
The dialing issue has now been fully resolved. All systems are operating normally. If you experience any further issues, please contact our Customer Support team: Phone: 972-200-0179, option 2 Email: [email protected] Live Chat: Available via the Support Portal We appreciate your patience while we worked to restore service.
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