Uscreen incident
Partial outage: delayed access granting after purchase
Resolved after 1 hour 44 minutes, affecting Admin Portal and Storefront, on August 9, 2025.
All systems have since recovered and are operating normally, the service was successfully scaled. We are monitoring the system.
Affected components
Update timeline
- investigating Aug 12, 2025, 11:54 AM UTC
Some functionality such as granting access after a purchase or content moderation of newly uploaded videos is working with significant delays.
- identified Aug 12, 2025, 11:55 AM UTC
Our team identified a scaling issue of the background job processing system: more tasks were created than the job could process.
- monitoring Aug 12, 2025, 11:56 AM UTC
All systems have since recovered and are operating normally, the service was successfully scaled. We are monitoring the system.
- resolved Aug 12, 2025, 11:58 AM UTC
This incident has been resolved.
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Amazon Web Services