Is Uscreen down?

One of our 3rd party providers is currently experiencing an outage that may result in degraded Uscreen live streams and video playback. Our team is aware of the issue and is monitoring the situation. We will provide updates here as soon as possible.

Our team continues to monitor the situation with our 3rd party provider. We'll continue to provide updates here as soon as we have them.

Our 3rd party provider has seen recovery, and we're seeing video playback returning to normal. We'll continue to provide updates as soon as we have them.

Our 3rd party provider has fixed their outage. Live streams and videos are working normally. Thank you for your patience during this time.

Between approximately 19:35 and 19:39 UTC on October 18, the platform experienced a brief period of degraded performance affecting admin dashboards and storefronts. Services auto-recovered and remained fully operational. Services returned to normal within a few minutes.

On October 14, from 23:35 to 23:46 UTC (7:35 PM to 7:46 PM EDT), some users saw intermittent “Rate exceeded” errors and slower-than-usual load times on admin dashboards and storefronts. The cause was a service disruption at one of our infrastructure providers. Services across admin dashboards and storefronts are fully restored and operating normally.

We're seeing reports of errors and service unavailability affecting admin dashboards, storefronts and the API. Our team is currently investigating.

Our engineering team has identified the cause of the errors affecting admin dashboards, storefronts, and the API. Services have been restored across affected surfaces, and the team continues to work on a broader fix.

Our engineering team is continuing to work on the broader fix. Services remain available across admin dashboards, storefronts and the API.

A fix has been implemented, and we're currently seeing full restoration of services across admin dashboards, storefronts and the API. Our team will continue to monitor closely to ensure stability.

This incident has been resolved. Services across admin dashboards, storefronts and the API are fully restored and operating normally. Thank you for your patience while our engineering team worked through this.

**Incident:** Storefront errors and degraded performance **Date:** September 13, 2026 **Duration:** 12:09–12:47 UTC and 13:18–13:26 UTC, approximately 45 minutes of customer impact ## Summary Some customers and end users experienced intermittent storefront errors and degraded performance during two periods on September 13. Services were restored, additional traffic protections were implemented, and the platform is operating normally. ## What happened Our infrastructure experienced an unusual spike in incoming traffic that exceeded the platform’s normal operating range. The increased load placed pressure on shared platform resources, causing intermittent errors and degraded performance across storefronts. ## Timeline of events * 12:09 UTC: Customer-visible degradation began. * 12:42 UTC: Additional traffic controls were applied. * 12:47 UTC: Services recovered from the first period of impact. * 13:18 UTC: A second period of degradation began. * 13:22 UTC: Traffic controls were further enhanced. * 13:26 UTC: Services were restored. * 16:05 UTC: Additional protections were confirmed in place, and the platform was still operating normally. ## Root cause An abnormal traffic pattern generated a sudden volume of incoming requests beyond the platform’s normal operating range. Processing these requests placed excessive pressure on shared platform resources, which led to degraded storefront performance and intermittent errors. ## What we did Our engineering team investigated the traffic pattern, applied traffic controls, and restored services. We then enabled additional protections to allow legitimate traffic through while limiting disruptive requests and monitored to confirm platform stability. ## What we’re doing to prevent recurrence We are strengthening the platform in four areas: * Expanding alerting for abnormal traffic and elevated platform resource usage. * Strengthening traffic handling and protection across storefronts. * Improving storefront caching and application efficiency to reduce the resource cost of unexpected traffic. * Increasing service isolation so that traffic pressure on one part of the platform is less likely to affect other surfaces. ## Customer impact * **Affected surfaces:** * Admin Portal * Storefront * API - V1 * API - V2 * **User-facing experience:** Intermittent errors, degraded performance, and temporary unavailability * **Data integrity:** No data loss, no security breach, no impact to customer accounts or stored content ‌ Thank you for your patience while our engineering team worked through this. We hold a high standard for platform reliability, and we are applying what we learned here.