Upserve incident
Service Interruption: Chat, Phone Support & other systems
Resolved after 11 hours 24 minutes, affecting U-Series Support, on October 20, 2025.
Services have recovered and are now in a monitoring state. While our platform provider (AWS) continues backend work to fully restore their infrastructure, all support contact functionalities are operating normally.
Affected components
Update timeline
- identified Oct 20, 2025, 02:41 PM UTC
We are currently investigating a major service disruption impacting the availability of our support channels across all products. The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. Customers may experience difficulty reaching support via phone and chat. We are monitoring the external provider and actively working to restore connectivity as quickly as possible. Workaround: Email Support is operational. If you require assistance, please send an email to [email protected]. We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.
- monitoring Oct 20, 2025, 11:23 PM UTC
Services have recovered and are now in a monitoring state. While our platform provider (AWS) continues backend work to fully restore their infrastructure, all support contact functionalities are operating normally.
- resolved Oct 21, 2025, 02:06 AM UTC
This incident has been resolved.
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